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    Supercharge Customer Retention and Growth using AI

    The Cognitive Customer Experience Platform

    Tactful Unified Cognitive Customer Experience Platform is the next generation omnichannel customer experience technology that helps your business achieve the best results across touchpoints using AI and data centric approach. 

    In 2016 and at the heart of the city of the University of Cambridge, a team of seasoned technology entrepreneurs founded Tactful. Tactful is poised to transform customer experience and workplace collaboration using AI. Using unique and multilingual AI technology, Tactful AI automates, personalizes, and augments 1-2-1 conversations between organizations and their customers or employees.

    With proven and deep experience in enterprise solutions, Tactful combines technology with world-class professional services and consultancy to enable businesses to accomplish strong and hassle-free AI transformation within all organizational functions. Tactful mission is to help businesses thrive by enabling meaningful and effective engagement with their customers using solutions created by our top-tier team of engineers.

    Our Technology

    UCX Platform

    AI-powered omnichannel customer engagement

    The all-in-one solution for growing enterprises looking for scalable AI-powered customer engagement software to boost customer retention, optimize operations, maximize sales, and have deep insights into their customers’ journey.

    Tactful UCX



    Conversational AnalyticsTactful

    AI-powered contact center quality management

    Deep dive into the customer journey and extract new enlightening insights from daily conversations between your customers and agents using artificial intelligence.

    Conversational Analytics


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