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    Dstny Acquires Tactful AI To Accelerate Its Position In The Customer Experience Platform Market

    The acquisition takes Dstny to the next level in customer engagement, enabling companies to employ Artificial Intelligence and data in their customer experience operations with minimum effort.

    Brussels, 24 May 2022 – Dstny, the European leader in business communications, announced the acquisition of Tactful AI, a technology start-up based in the UK and Egypt, that provides a cutting-edge intelligent customer experience platform. The acquisition extends Dstny’s products portfolio and helps companies enhance customer engagement operations across modern digital and traditional voice channels.



    We are now an Authorized Distributor in Egypt for



    Supercharge Customer Retention and Growth using AI

    The Cognitive Customer Experience Platform

    Tactful Unified Cognitive Customer Experience Platform is the next generation omnichannel customer experience technology that helps your business achieve the best results across touchpoints using AI and data centric approach. 

    In 2016 and at the heart of the city of the University of Cambridge, a team of seasoned technology entrepreneurs founded Tactful. Tactful is poised to transform customer experience and workplace collaboration using AI. Using unique and multilingual AI technology, Tactful AI automates, personalizes, and augments 1-2-1 conversations between organizations and their customers or employees.


    With proven and deep experience in enterprise solutions, Tactful combines technology with world-class professional services and consultancy to enable businesses to accomplish strong and hassle-free AI transformation within all organizational functions. Tactful mission is to help businesses thrive by enabling meaningful and effective engagement with their customers using solutions created by our top-tier team of engineers.


    Our Technology


    UCX Platform


    AI-powered omnichannel customer engagement

    Tactful

    The all-in-one solution for enterprises looking to boost customer retention, optimize operations, maximize sales, and have deep insights into their customers’ journey.


    Tactful UCX


    Conversational Analytics
    Tactful

    AI-powered contact center quality management


    Tactful

    Deep dive into the customer journey and extract new enlightening insights from daily conversations between your customers and agents using artificial intelligence.


    Conversational Analytics



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