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The acquisition takes Dstny to the next level in customer engagement, enabling companies to employ Artificial Intelligence and data in their customer experience operations with minimum effort.
Brussels, 24 May 2022 – Dstny, the European leader in business communications, announced the acquisition of Tactful AI, a technology start-up based in the UK and Egypt, that provides a cutting-edge intelligent customer experience platform. The acquisition extends Dstny’s products portfolio and helps companies enhance customer engagement operations across modern digital and traditional voice channels.
Tactful Unified Cognitive Customer Experience Platform is the next generation omnichannel customer experience technology that helps your business achieve the best results across touchpoints using AI and data centric approach.
In 2016 and at the heart of the city of the University of Cambridge, a team of seasoned technology entrepreneurs founded Tactful. Tactful is poised to transform customer experience and workplace collaboration using AI. Using unique and multilingual AI technology, Tactful AI automates, personalizes, and augments 1-2-1 conversations between organizations and their customers or employees.
The all-in-one solution for enterprises looking to boost customer retention, optimize operations, maximize sales, and have deep insights into their customers’ journey.
Deep dive into the customer journey and extract new enlightening insights from daily conversations between your customers and agents using artificial intelligence.
